English (En)| Cymraeg (Cy)

Census Coverage Survey Team Manager

Carlisle, Ceredigion, Hackney and Tower Hamlets

£16.76 p/h in London and £12.35 p/h in Carlisle and Ceredigion


Job Description

37 hours per week, Monday to Saturday, variable hours between 9am and 8.30pm and Sundays and bank holidays between 10am and 4pm.

The census coverage survey (CCS)

The CCS will be the key source of data for assessing how well people and households are counted in the 2021 Census. This is done by listing all properties in a selected area and then interviewing all the residents within those properties. It is run immediately after the census and the survey covers some of the census questions. The results of the survey are used to produce the census results.

As a CCS team manager you’ll manage and co-ordinate survey field operations to help us to ensure as many people as possible complete the CCS. It’s essential we do this within the required timescale and to the required standard.

You’ll support and motivate a team of around 14 CCS interviewers. These interviewers will visit properties in their assigned area, use a mobile phone to list the properties and then collect survey data from all the residents. You’ll be responsible for supporting your team, ensuring their health and welfare and overseeing any disciplinary, grievance and dismissal procedures with support from an HR advice centre.

You will manage your hours and availability, particularly during the operational period to provide effective line management and operational delivery. You’ll be working outside at times and travelling between addresses with the possibility of having to climb stairs to reach some properties.

You’ll report directly to your census coverage survey area manager.

Main responsibilities

These will include:

  • Delivering an induction for your staff on their first day of work, during which you will check their right to work documents and complete a risk assessment
  • Getting to know your work area by travelling around it, identifying anything that may prevent your team from being able to carry out their work
  • Line managing a team of interviewers in the field, which you’ll lead and motivate using team meetings, coaching and performance management
  • Developing a good understanding of the requirements and procedures your team will follow, so that you can effectively support them
  • Ordering, distributing and collecting supplies, keeping a record of what has been received
  • Being the main point of contact for your team members and keeping in touch with them regularly
  • Ensuring that you and your team follow procedures properly and work is finished to timescales
  • Ensuring that staffing levels are sufficient to deliver the CCS objectives
  • Deploying interviewers effectively to carry out the survey, ensuring the maximum number of households and people in your area take part in the survey
  • Observing your interviewers carrying out interviews (quality checks)
  • Monitoring management information reports, sharing information on progress with your team and using it to motivate them and drive up the number of contacts obtained from visits
  • Providing accurate progress reports to your manager and the HQ team, and communicating with them where required
  • Resolving issues and incidents and escalating them through the appropriate channels
  • Ensuring time and expenses sheets are accurate and authorising them promptly
  • Ensuring confidentiality and security of census and CCS information, and public confidence in data security at all times
  • Travelling throughout your assigned area, for example, to deal with issues and attend meetings with staff and stakeholders
  • Letting the HQ team know when you are not working and making sure your team members know who to contact then
  • Helping to co-ordinate occasional observation visits by HQ staff
  • Complying with relevant Office for National Statistics' health and safety policies and procedures
  • Dealing professionally with all aspects of health and safety and human resources (HR), such as sickness absence, disciplinary, grievance and dismissal procedures, supported by an HR advice centre
  • Reacting to, resolving and, if necessary, escalating queries or complaints from the public
  • Carrying out any ad hoc duties as directed by your line manager
  • Deputising or covering for colleagues as required
  • Completing employee checklists at the end of the employment period
  • Leading and participating in debrief sessions and evaluation activities

Essential skills and experience

You’ll need to:

  • Have proven line management experience, including effectively leading and motivating a team
  • Be well organised and able to work to specific deadlines
  • Have proficient written and verbal communication skills in English, and have the confidence to deal with the public and local community
  • Be able to demonstrate a flexible approach to allocating resources and dealing with priorities
  • Have strong decision-making and problem-solving skills
  • A good standard of IT skills including experience of using a variety of software, produce reports, communicate with others and solve basic IT problems
  • Be able to understand and pass on detailed instructions effectively

Desirable qualities and skills

 Ideally you’ll also:

  • Have previous survey and field management experience
  • Be able to communicate in languages (including signing) in addition to English
  • Have knowledge of the area you’ll be working in

Main requirements

You’ll need to:

  • Be available during the CCS operational period to meet the needs of your team, there will be leave restrictions during this time
  • Be prepared to use your home as an office and for storage (you’ll also need to let your insurance company know that you work from home)
  • Be available to attend an induction on the first day of your employment
  • Be competent in using a mobile phone and computer and have access to the internet at home
  • Travel long distances
  • Undertake training as required to achieve the necessary competencies and skills for the role
  • Be able to work independently with little supervision
  • Commute from home to your work area in your own time and at your own expense (if you do not live within your work area)
  • Travel throughout your assigned area
  • Order, distribute and collect supplies, for which you may need access to a vehicle
  • Be available from 29 October 2019 until 16 December 2019

The ability to speak Welsh fluently is essential for this role (in Ceredigion only).

For roles located in Ceredigion, you’ll need to hold a current full UK driving licence and have the use of a motor vehicle (insured for business use) for which you’ll be paid a mileage allowance. For roles in all other locations, this would be advantageous but is not a requirement.