English (En)| Cymraeg (Cy)

Census Coverage Survey Area Operations Support

London based, to cover rehearsal areas

£14.44 p/h in London


Job Description

37 hours per week, Monday to Saturday, variable hours between 9am and 8.30pm and Sundays and bank holidays between 10am and 4pm.

The census coverage survey (CCS)

The CCS will be the key source of data for assessing how well people and households are counted in the 2021 Census. This is done by listing all properties in a selected area and then interviewing all the residents within those properties. It is run immediately after the census and the survey covers some of the census questions. The results of the survey are used to produce the census results.

As census coverage survey area operations support, you’ll be primarily responsible for providing assistance to the census coverage survey area manager. This involves arranging meetings, note-taking and communicating with a variety of stakeholders, such as ONS employees and local authorities.

You’ll also need to monitor census coverage survey team manager’s working patterns and prepare reports. You’ll receive initial training about CCS work, as well as ongoing support in your role. We’ll provide you with training about CCS work, as well as on-the-job training.

You’ll report directly to your CCS area manager. 

Main responsibilities

These will include:

  • Sorting and distributing supplies
  • Arranging and occasionally attending meetings and note-taking
  • Administrative tasks to ensure that workloads are managed effectively
  • Taking messages to cover for the census coverage survey area manager when they are unavailable, and escalating these messages to the relevant contacts
  • Assisting with confirming pre-booked meeting venues and booking additional meeting venues as needed
  • Acting as a witness or note-taker at any formal HR meetings
  • Complying with all relevant Office for National Statistics' policies and procedures
  • Receiving requests for replacement staff from census coverage survey team managers and communicating them to the recruitment provider
  • Keeping records of incidents, such as accidents and injuries, that occur in the field
  • Deputising or covering for colleagues if required
  • Any other ad-hoc duties

Essential skills and experience

You’ll need to:

  • Have proficient written and verbal communication skills in English, and have the confidence to deal with staff, the public and local community
  • Have excellent communication skills (face to face, over the phone and by email)
  • Have excellent customer service skills
  • Be well-organised and able to work within given timescales
  • A good standard of IT skills including experience of using a variety of software, produce reports, communicate with others and solve basic IT problems
  • Be confident working alone

Desirable qualities and skills

It’s also desirable for you to:

  • Be able to communicate in languages (including signing) in addition to English.

Main requirements

 You’ll need to:

  • Be available during the CCS operational period there will be leave restrictions during this time
  • Be available to attend an induction on the first day of your employment
  • Be competent in using a mobile phone and laptop and have access to the internet at your home
  • Undertake training as required to achieve the necessary competencies and skills for the role
  • Be prepared to use your home as an office (you’ll also need to let your insurance company know that you work from home)
  • Receive, check and securely store supplies, such as questionnaires and devices returned by staff when they leave
  • Distribute and collect supplies, for which you may need access to a vehicle
  • Travel throughout your assigned area and attend meetings
  • Be available from 29 October 2019 until 13 December 2019

For roles located in Ceredigion, you’ll need to hold a current full UK driving licence and have the use of a motor vehicle (insured for business use) for which you’ll be paid a mileage allowance. For roles in all other locations, this would be advantageous but is not a requirement.