Census Coverage Survey Area Manager
London based, to cover rehearsal areas
37 hours per week, Monday to Saturday, variable hours between 9am and 8.30pm and Sundays and bank holidays between 10am and 4pm.
The census coverage survey (CCS)
The CCS will be the key source of data for assessing how well people and households were counted in the 2021 Census. This is done by listing all properties in a selected area and then interviewing all the residents within those properties. It is run immediately after the census and the survey covers some of the census questions. The results of the survey are used to produce the census results.
As a CCS area manager you’ll be responsible for managing and co-ordinating fieldwork in designated postcode areas.
Throughout your employment you will be managed and supported by the CCS regional management team (RMT) based at census HQ in Titchfield, Hampshire and it is very important that you are in regular contact with the RMT as they will be your link to all areas within CCS HQ.
Your primary focus will be ensuring as many people as possible take part in the CCS. You’ll monitor and report on progress, using management information and observation to keep HQ informed. You’ll also ensure your teams’ resources are best allocated.
Within your designated area you’ll line manage around 4 census coverage survey team managers, who each manage teams of around 14 interviewers. You’ll have a census coverage survey area operations support colleague to help you with your role. You’ll be responsible for ensuring the health and welfare of your team and overseeing any disciplinary, grievance and dismissal procedures with support from an HR advice centre.
As part of the role, you’ll also need to liaise with census colleagues, local authorities and Police about anything that may impact upon the CCS operation.
You’ll report to the RMT at CCS HQ.
These will include:
- Delivering an induction for your staff on their first day of work, during which you will check their right to work documents and complete a risk assessment
- Line managing a large team, which you’ll lead and motivate using team meetings, performance management and coaching
- Effective workforce planning and resource allocation
- Monitoring progress in your area, analysing data on operational performance
- Receiving field operations progress updates from your team managers
- Producing regular reports and liaising with HQ to review progress
- Working with HQ to develop and implement action plans to improve performance and resolve issues in your area
- Reacting quickly to make changes to meet operational needs
- Preparing budget and status reports
- Carrying out quality checks of team managers’ and interviewers’ work
- Dealing with any external complaints about members of your team
- Authorising staff hours and expenses accurately and promptly
- Ensuring confidentiality and security of census and CCS information, and public confidence in data security at all times
- Travelling throughout your assigned area to deal with issues and attend meetings with staff and stakeholders
- Complying with all relevant Office for National Statistics' health and safety policies and procedures
- Dealing with all aspects of health and safety and human resources (HR), such as sickness absence, disciplinary, grievance and dismissal procedures, supported by an HR advice centre
- Carrying out, if needed, investigations, hearings and appeals, ensuring that all letters and documentation are of a high quality and meet the required timescales
- Completing an evaluation report and attending a debrief at the end of operations
- Leading a debrief for team managers and area operations support at the end of operations
Essential skills and experience
You’ll need to have:
- Proven managerial experience including effectively leading and motivating a team
- Excellent organisational skills and the ability to prioritise in order to meet deadlines
- A strong commitment to achieving the goals of the census coverage survey field operations
- Excellent written and verbal communication skills, with experience of dealing with people at all levels
- A proven track record of making sound judgments and resolving issues
- A good standard of IT skills including experience of using a variety of software and the ability to analyse information, produce reports, communicate with others and solve basic IT problems.
Desirable qualities and skills
Ideally, you’ll also:
- Have previous survey and field management experience
- Be able to communicate in languages (including signing) in addition to English
- Have knowledge of the area you’ll be working in
You’ll need to:
- Be available during the CCS operational period there will be leave restrictions during this time
- Be available to attend an induction on the first day of your employment
- Be competent in using a mobile phone and computer and have access to the internet
- Be prepared to use your home as an office (you’ll also need to let your insurance company know that you work from home)
- Be able to securely store confidential materials (for example completed questionnaires, staff ID badges) in your home
- Undertake learning as required to achieve the necessary competencies and skills for the role
- Be able to travel throughout your assigned area
- Be available from 22 October 2019 until 19 December 2019
For roles located in Ceredigion, you’ll need to hold a current full UK driving licence and have the use of a motor vehicle (insured for business use) for which you’ll be paid a mileage allowance. For roles in all other locations, this would be advantageous but is not a requirement.